From rising operating costs to wage inflation, business leaders are facing challenges on an unprecedented scale. For small and medium-sized enterprises (SMEs) in particular, this is driving the need for more in-depth data gathering, understanding and insight generation to inform smarter decision making and identify cost-saving opportunities. Some might remember when coding skills were required to operate a computer. This feels like it was a long time ago. We now have low-code/no-code environments that allow users to drag and drop application components, connect them, and create mobile or web apps - without significant programming knowledge.